Service Update

You’re in the right place — Pillar accounts are now serviced by Advanced Alternative Lending

Effective May 1, 2025, the administration and servicing of certain mortgage accounts previously handled by Pillar Financial Services Inc. have transitioned to Advanced Alternative Lending (AAL). If you were redirected here from Pillar, this page explains what that means and how to get help.

Your terms are unchanged

This change does not affect the terms or conditions of your mortgage.

Same loan number & schedule

Your loan number and payment schedule remain the same unless we notify you otherwise.

Familiar support—new team

AAL now handles payments, construction draws, tax information, and general servicing.

How to reach the AAL Servicing Team

We’re here to help with payment enquiries, statements, construction draws, and general questions.

Advanced Alternative Lending
788 Island Park Drive, Ottawa, ON K1Y 0C2
Phone: 613-656-0017
Email: FMICborrowers@advancedgroup.ca

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Frequently Asked Questions

Why was I redirected from Pillar’s website?

Pillar announced a transition of administration and servicing for certain mortgage accounts to Advanced Alternative Lending, effective May 1, 2025. You’re here so we can support your account directly.

Do my mortgage terms change?

No. The transition doesn’t change your mortgage terms and conditions. Your loan number and payment schedule also remain the same unless we notify you otherwise.

Who should I contact for statements, payments, or draws?

Please reach the AAL Servicing Team at FMICborrowers@advancedgroup.ca or 613-656-0017.

I still have a question.

No problem—email us any time. For security, please don’t include account numbers in your first message; we’ll verify details with you.

Advanced Alternative Lending is a licensed mortgage administrator in Ontario. Information on this page is provided for clients whose accounts moved to AAL as part of the announced servicing transition effective May 1, 2025.